Privacy Policy — Plant Orbit

Last updated: July 13, 2026

This Privacy Policy describes how Plant Orbit ("we," "us," "our," or the "Site") collects, uses, and discloses your personal information when you visit plantorbit.com, use our mobile app, or make a purchase from us.

Contact

If you have questions about this policy, want more information about our privacy practices, or would like to make a complaint, please contact us at:

• Email: plantbloom20@gmail.com
• Phone: +91-6397950266 (9:30 AM – 6:30 PM, Mon–Sun)
• Address: Mitra Colony, Behind Sai Hospital, Mukhani, Haldwani, Uttarakhand, 263139, India

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

• Purpose: to load the Site accurately, and to analyze Site usage so we can improve it
• Source: collected automatically via cookies, log files, and similar tracking technologies when you use the Site
• Shared with: our e-commerce platform provider (Shopify)
• Includes: browser type, IP address, time zone, cookie data, pages and products viewed, search terms, and general interaction with the Site

Order Information

• Purpose: to fulfill your order, process payment, arrange shipping, send order confirmations, screen for fraud, and (where you've opted in) share relevant offers
• Source: collected directly from you
• Shared with: Shopify, our payment gateway, and our shipping/logistics partners
• Includes: name, billing and shipping address, payment details, email address, and phone number

Customer Support Information

• Purpose: to respond to your questions, resolve order issues, and process returns
• Source: collected directly from you (email, phone, or website forms)
• Includes: your name, contact details, order number, and the content of your communication with us

How We Use Your Information

We use your personal information to:

• Provide our services — offering products for sale, processing payments, and fulfilling orders
• Communicate with you about your orders, account, or support requests
• Improve our website and product offerings
• Send you updates on new products, offers, or promotions (only if you've opted in)
• Detect and prevent fraud

Payment Security

We do not store your credit card information on our servers. Payments are processed through secure, PCI-compliant payment gateways, which are responsible for collecting, storing, and encrypting your payment data.

Sharing Your Information

We do not sell your personal information. We share it only with:

• Shopify, our e-commerce platform (Shopify's Privacy Policy)
• Payment processors and shipping partners, solely to complete and deliver your order
• Authorities, where required to comply with the law, respond to a legal request, or protect our rights

Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, keep your cart and checkout working correctly, and understand how visitors use the Site. This includes cookies for cart management, checkout, login sessions, and basic analytics.

Most browsers let you control or block cookies through their settings. Note that blocking cookies may affect how parts of the Site function.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate information
• Request that we delete your personal information, subject to legal or business record-keeping requirements

To exercise any of these rights, contact us using the details above.

Children's Privacy

Our Site and app are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Mobile App Privacy

Our Android app collects limited information (such as basic user identification and SMS for OTP verification) solely to provide app functionality like login and order updates. The app may use third-party services — including Google Play Services, Firebase Analytics, and Facebook — which have their own privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Continued use of Plant Orbit after changes are posted constitutes acceptance of the updated policy.

Complaints

If you're not satisfied with our response to a privacy concern, you may lodge a complaint with your local data protection authority.